Returns Info
Returns must be done within seven (7) working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:
- You received the wrong item in your package or the item has a manufacturing defect (excluding goods marked as display set items or clearance goods).
And the general requirements for returns are as follows:
- You have proof of purchase (order invoice number and receipt).
- The goods must be in new condition and returned in the original selling condition and unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts, vouchers received with it.
- The product must not have been used or installed or had any data inputted.
Refunds
Refunds are only applicable if item ordered is unavailable, item is proved to be a danger or our inability to fulfill your order. Refunds will take between 10-21 days.
Exchanges
We accept returns to be exchanged with similar or higher value items. Please drop us an email at hi@poseybabies.com
*You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.